9 to 5 Journey

Few tips to work more effectively and efficiently:- - Prioritize meetings for important or urgent tasks - Try to allot a day every week of uninterrupted WORK (if you can) - Put tasks as "self meetings" on your calendar (works like charm if your calendar is open) - Decline politely        > Ask for meeting notes to be sent later (for those FYI meetings...)        > Delegate to another team member -  Start the call with "what is the expected outcome of this meeting?"        > Drive the discussion towards that goal. - Course correct.        > If you don't know what's being discussed, ASK        > If it's not relevant, drop off - Foster the culture of documenting meeting outcomes - decisions, highlights, action items, etc.  - If you conclude the discussion early, give everyone their time back

There are 5 Important Laws everyone should always remember; Murphy's Law -  If anything can go wrong, it will Kindlin's laws -  Write it down clearly and that's half done Gilbert's Law - The biggest problem in the world is no one tells you how to do it Walson's Law - Put information and value first, the money will come naturally Falkland's Law - When there is no need to make a decision, Don't make a decision

NPS is Net Promoter Score; this helps you identify, the likelihood of your product by the customers. How to get NPS for your product? Ask the Ratings from your customer Calculation  That's it no 3rd step How to ask for Ratings from Customers? You can Call these customers duh! Float a google form via email Send the SMS/WhatsApp to rate your product or offering How to Calculate the NPS? Ask for ratings from 0 to 10; 0 beings Not at all likely and 10 being extremely likely 0-6 will be Detractor 7&8 will be Passive 9&10 will be Promoter Calculation:- % Promoters - % Detractors = NPS (Net Promoter Score)

One of the biggest problems faced today by any company is the Churn. Churn is the attrition of the customers, who stooped doing business with us. So, how do we go about solving this issue? First thing First Narrow down the problem - Cross off the Customers from the list and focus on the main customers Almost nobody ever closes a Free account. They just stop transacting. So we needed to look at accounts that “ go dark .” By the time customers cancel it’s too late! They may have given up on your product months or years earlier - look for behavioral churn Off the list - Not addressable base, bad first experience with the product (Onboarding/Activation Problem), Non-Regrettable Churn (Customers Blocked by us), False Positive (Customers who have a pattern of coming back on the platform after some periodicity) 80% of the revenue will come from 20% of the customers (Focus area to start with) Look at history - risk, compliance customer service, etc Make Bucket of " Killer Scenario ...