Net Promoter Score (NPS)

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NPS is Net Promoter Score; this helps you identify, the likelihood of your product by the customers.

How to get NPS for your product?

  1. Ask the Ratings from your customer
  2. Calculation 
  3. That's it no 3rd step
How to ask for Ratings from Customers?
  • You can Call these customers duh!
  • Float a google form via email
  • Send the SMS/WhatsApp to rate your product or offering
How to Calculate the NPS?

  • Ask for ratings from 0 to 10; 0 beings Not at all likely and 10 being extremely likely
    • 0-6 will be Detractor
    • 7&8 will be Passive
    • 9&10 will be Promoter
  • Calculation:- % Promoters - % Detractors = NPS (Net Promoter Score)


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